FAQs

To place an order, select your preferred design on our website, choose your shoe color and size, and add any special custom requests in the provided note section. Then proceed to checkout.

I accept custom orders! If you don't see the design you want on my website, contact me through Instagram or email with your custom request (Instagram is preferred for better communication).

All items are made-to-order to ensure the best quality. The time frame for order delivery is divided into two parts:

Production time: Usually takes 15-20 business days.

Shipping time: Once your order is ready, a tracking link will be sent to your email so you can follow your package all the way home. It generally takes from 10 to 15 business days, depending on location of delivery.

The tracking number will be activated 3-5 days after the product is sent out. If it hasn't been activated after 10-15 days, please contact us to track your order status.

1. Remove excess dirt from the outsole.

2. Mix warm water with a small amount of mild soap.

3. Use a damp cloth/ soft brush to gently rub the affected areas with the soapy water. Avoid rubbing the embroidered or painted areas to prevent damage.

4. Air dry the shoes at room temperature.

Orders for made-to-order or custom items cannot be canceled or changed once production has begun. Please contact me for assistance.

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

No, I do not accept shoes from customers.

Since our items are made to order and custom-made, we do not accept returns if the shoes match the specifications you provided at the time of purchase. However, if you receive shoes that are incorrect or damaged, we will work to resolve the issue promptly. Please contact us with details of the problem, and we will take appropriate steps to make it right, including possible replacements or repairs as necessary.Since our items are made to order and custom-made, we do not accept returns if the shoes match the specifications you provided at the time of purchase.

If you're looking for styles not listed on my website, please contact me directly. Besides the regular Converse 1970s, I also offer special styles like Converse Move, Converse High Heel in black or white, and Converse Platform. Reach out to me through Instagram or email, and I'll assist you in ordering the specific style you're interested in.